The Ngarngadji! Listen/Understand! Improving Care for Aboriginal and Torres Strait Islander Patients (ICAP) Resource Kit brings together good practice developed over many years within the Victorian acute health care system in their endeavours to improve care of Aboriginal and Torres Strait Islander patients. The kit contains information for people who are working together to realise the goals of the ICAP program. These people include: * Hospital executives and managers with responsibility for, and interest in, improving Aboriginal health programs and services. * Aboriginal Hospital Liaison Officers working within mainstream settings. * Staff in community-controlled health organisations working with health services (hospitals). * Personnel who are new to their roles in acute settings and those who already have a good working knowledge of Aboriginal health. * Managers and supervisors of Aboriginal programs in acute health who are committed to improving their knowledge and skills.